How to Resolve Wrong Top-Ups – PayWay Support

Wrong Top-Ups

Steps to Resolve Wrong Top-Ups

  1. Collect Required Details from the Retailer

    • Correct top-up number

    • Business name

    • Proof of payment

  2. Verification

    • The customer care team verifies the details provided by the retailer.

  3. Forwarding for Resolution

    • Verified cases are forwarded to the accounts team for assistance via the Slack channel.

This ensures that all wrong top-ups are corrected efficiently and transparently.

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