Missing PayWay Float – Reconciliation Process

Missing Float

How Missing Float Is Resolved

  • The retailer is provided with an account statement for reconciliation purposes.

  • The retailer is required to share:

    • The date the float is missing

    • The amount missing

  • Where necessary, a customer care agent assists the retailer to interpret the account statement and identify the transaction(s) affecting the float.

This process helps confirm whether the float was used, deducted, or affected by a failed transaction.

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