Faulty PayWay POS Machine – Troubleshooting and Support

Faulty POS Machine

Steps to Troubleshoot a Faulty Machine

  1. Customer Provides Details

    • The customer is requested to share any errors displayed on the machine or describe the challenge they are facing.

    • This helps the agent understand the problem better.

  2. Agent Troubleshoots Minor Issues

    • For minor issues, such as the machine printing blank receipts, the agent can guide the customer through troubleshooting.

    • Example: Blank receipts are often caused by placing the receipt roll incorrectly.

  3. Technical Assistance

    • If the problem requires technical guidance beyond minor issues, the customer is advised to bring the machine to the PayWay office for support from the technical team.

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